Contact information
1. Contact Information
1.1 Business Details
Braivex operates as an Enterprise AI Agent Platform provider. All inquiries, including those related to policies, refunds, data privacy, or general support, may be directed to us using the following contact details:
Company Name: Braivex
Platform: Enterprise AI Agent Platform for Business Automation
Website: https://braivex.com
Email: hemant@Braivex.com
Contact Page: https://braivex.com/pages/contact
Location: Rajasthan, India
CEO: Hemant Sain
5.2 Response Times
We are committed to responding to all inquiries in a timely and professional manner:
- General Inquiries: Within 1–2 business days.
- Support Requests: Within 1 business day (Priority support within 4 hours for enterprise clients).
- Refund Requests: Acknowledgement within 2 business days; resolution within 7–10 business days.
- Data Privacy Requests: Within 30 days as per applicable data protection regulations.
- Legal & Compliance Notices: Within 5 business days.
1.3 Support Hours
Our support team operates during standard Indian business hours: Monday to Friday, 9:00 AM – 6:00 PM IST (UTC+5:30). For enterprise clients with agreed SLAs, extended support hours may apply as specified in your service agreement.
1.4 Grievance Officer
In accordance with the Information Technology Act, 2000, and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the following individual is designated as our Grievance Officer for data and privacy-related matters:
Name: Hemant Sain
Email: hemant@Braivex.com
Resolution Timeframe: Within 30 days of receipt of grievance.