Terms of service

1. Scope of Service and Acceptance

Braivex delivers done-for-you, Service-as-Software automation by deploying context-aware AI agents across voice, chat, email, and CRM channels.

  • By accessing or utilizing our services, you formally agree to be bound by these Terms of Service and our accompanying privacy frameworks.

  • We grant you a non-exclusive, non-transferable, and revocable right to access the automated workflows engineered specifically for your internal business operations.

2. Billing, Payments, and Subscriptions

Our pricing model relies on recurring monthly fees for productized automation packages, focusing on operational outcomes rather than traditional software seats or hourly consulting.

  • Recurring Fees: Subscription fees are billed automatically on a monthly schedule. All payments are non-refundable once a billing cycle commences.

  • Upgrades and Changes: Service tiers or automation capacity can be upgraded at any time, with adjustments reflected in the subsequent invoice.

  • Failed Payments: If a payment fails, Braivex reserves the right to temporarily pause all automated workflows until the account is brought current.

3. AI Limitations and Liabilities

While we engineer robust systems designed to minimize manual effort, relying on artificial intelligence involves inherent variables outside our direct control.

  • Service Availability: We strive for maximum operational uptime, but we cannot guarantee the uninterrupted or error-free execution of third-party API webhooks or external LLM platforms.

  • Output Accuracy: Braivex is not liable for errors in AI-generated communications, fallback routing failures, or resultant business losses. Clients must maintain periodic oversight of automated outcomes.

  • Limitation of Liability: Our total liability in any dispute shall strictly not exceed the amount paid by the client for the specific automation package during the three months prior to the incident.

4. Intellectual Property and Termination

We maintain full ownership of the underlying technical blueprints, API architecture, and agent frameworks.

  • IP Ownership: Braivex retains all rights, title, and interest in our proprietary automation codebase and reusable deployment modules.

  • Client Data: You retain absolute ownership of all CRM data, proprietary knowledge bases, and customer inputs processed by our systems.

  • Termination: Either party may terminate the monthly agreement with 30 days of written notice. Upon termination, Braivex will permanently sever API connections and delete operational caches.

  • Account Suspension: We reserve the right to immediately suspend access in cases of suspected system abuse, illegal activity, or a material breach of these terms.