Privacy policy

1. Introduction

Braivex ("we," "our," or "us") is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit braivex.com, interact with our website, or utilize our Service-as-Software AI automation solutions and agent workflows.

2. Information We Collect

A. Information You Provide Directly

  • Contact Information: Name, email address, phone number, company name, and job title when you submit inquiry forms, book a demo, or communicate with our team.
  • Account & Billing Details: Billing address, payment details (processed securely via PCI-compliant third-party payment gateways), and communication preferences.
  • Customer Support & Communications: Records of messages, emails, and support tickets submitted through our website or direct communication channels.
  • B. Operational & Workflow Data (As a Data Processor)

When clients deploy our automation suites, our AI agents process data routed through their connected channels (such as WhatsApp, email, voice, CRM, and scheduling tools). This information is processed strictly on behalf of the client and in accordance with our Data Protection Policy and applicable Data Processing Agreements (DPAs).

C. Automatically Collected Technical Data

  • Log & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, access timestamps, and device identifiers.
  • Cookies & Tracking Technologies: Small data files stored on your device to enhance navigation, analyze site traffic, and optimize user experience.

3. Legal Bases for Processing (GDPR & UK GDPR)

We process personal information under the following legal bases:

  • Performance of a Contract: To deliver our automation services, manage subscriptions, and provide client support.
  • Legitimate Interests: To maintain system security, prevent fraud, optimize website performance, and improve our proprietary software architecture.
  • Consent: Where you have explicitly opted in to receive promotional communications or agreed to non-essential cookies.
  • Legal Obligation: To comply with applicable statutory, tax, and accounting requirements.

4. How We Use Your Information

We use the collected information to:

  • Deploy, configure, and maintain automated AI workflows and client infrastructure.
  • Process recurring subscription invoices and transactions.
  • Respond to customer inquiries and provide technical assistance.
  • Monitor, analyze, and enhance platform reliability and data security.
  • Prevent unauthorized access, fraudulent activities, or violations of our Terms of Service.

5. AI Processing and Sub-Processor Protections

  • Zero Model Training Guarantee: Data processed through our client workflows is never used to train or fine-tune public foundational Large Language Models (LLMs).
  • Authorized Sub-Processors: We only partner with verified, enterprise-grade cloud providers, database hosting platforms, and API vendors who uphold strict encryption and security standards.

6. Data Sharing and Disclosure

Braivex does not sell, rent, or trade your personal data to third parties. We may share data only under the following limited circumstances:

  • Service Providers: Trusted third-party vendors who provide hosting, payment processing, analytics, and infrastructure services under confidentiality agreements.
  • Legal Compliance: When required by law, subpoena, or regulatory mandate to protect the rights, property, or safety of Braivex, our clients, or the public.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

7. Data Security & International Transfers

  • Security Safeguards: We implement technical and organizational measures, including TLS/SSL encryption in transit, AES-256 encryption at rest, and strict role-based access controls.
  • Cross-Border Transfers: Because our cloud infrastructure may utilize servers globally, cross-border data transfers adhere to recognized transfer mechanisms, including Standard Contractual Clauses (SCCs).

8. Data Retention

  • Account & Business Records: Retained for as long as your account remains active or as required by tax and corporate statutory laws.
  • Workflow Logs: Stored temporarily for operational troubleshooting and purged automatically in line with our retention schedules upon contract termination.

9. Your Privacy Rights

Depending on your geographic jurisdiction (e.g., GDPR, CCPA, or Indian DPDP Act), you may have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete records.
  • Right to Erasure ("Right to Be Forgotten"): Request deletion of your personal data.
  • Right to Restrict or Object: Object to or restrict the processing of your personal information.
  • Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
  • Right to Withdraw Consent: Withdraw previously granted consent at any time without affecting prior lawful processing.

To exercise any of these rights, contact us at hemant@braivex.com.

10. Cookies and Tracking Choices

You can configure your browser settings to reject cookies or alert you when cookies are being sent. Note that disabling essential cookies may impact certain functionalities on our website.

11. Contact Information

For any questions regarding this Privacy Policy or our data protection practices:

  • Entity: Braivex
  • Privacy Officer: hemant@braivex.com
  • Official Website: braivex.com
  • Registered Address: Yog Nagar, Street No. 8, 60 Feet Road, 301001 Alwar, Rajasthan, India