Refund policy

1. Subscription Cancellation

Our automation packages operate on a month-to-month recurring subscription basis to provide ongoing support, maintenance, and API orchestration for your AI agents.

  • Notice Period: Clients may cancel their active subscription at any time. To avoid being charged for the upcoming billing cycle, cancellation requests must be submitted in writing at least 7 days prior to your next scheduled billing date.
  • Service Continuation: Upon cancellation, your AI automation workflows will remain active and fully supported until the end of your current paid billing cycle.
  • Termination of Workflows: Once the final billing cycle concludes, Braivex will disconnect API routing, pause all autonomous agents, and sever integrations with your CRM and communication channels.

2. Refund Eligibility

Because Braivex provides digital architecture and ongoing cloud-based software execution rather than physical goods, our refund policy reflects the upfront labor and server costs required to maintain your systems.

  • Monthly Subscriptions: All recurring monthly payments are strictly non-refundable. We do not offer pro-rated refunds for partial months of service if a cancellation is requested mid-cycle.
  • Performance Variables: Refunds are not granted for fluctuations in AI performance, third-party API downtime (e.g., WhatsApp or OpenAI outages), or failure to utilize the provided automation bandwidth.
  • Disputed Charges: If you believe there has been a billing error, you must contact our billing department within 30 days of the charge to request a review and potential account credit.

3. Setup and Custom Blueprint Fees

Certain complex deployments may require a one-time onboarding or custom architecture fee to build highly specialized, vertical-specific workflows.

  • Non-Refundable Labor: Any upfront setup, onboarding, or custom development fees are strictly non-refundable once our engineering phase has commenced, as these fees cover the immediate cost of human labor, mapping, and technical deployment.
  • Failure to Launch: In the rare event that Braivex is technically unable to deploy the agreed-upon initial core workflows due to limitations on our end, a full or partial refund of the setup fee may be issued at our sole discretion.

4. Offboarding and Data Export

Upon cancellation, we ensure a clean and secure offboarding process.

  • Clients are responsible for downloading or exporting any necessary operational logs or metric reports prior to the end of their final billing cycle.
  • Following the closure of the account, Braivex will securely purge your proprietary workflows, API keys, and conversational caches from our active servers in accordance with our Data Protection Policy.