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Shipping policy

1. Shipping / Delivery Policy

1.1 Nature of Our Deliverables

Braivex exclusively offers digital products and software services. We do not sell, ship, or deliver any physical goods. As such, traditional shipping terms do not apply. All deliverables are provided electronically through one or more of the following methods:

  • Access to the Braivex SaaS platform via your registered account dashboard.
  • Delivery of custom AI agent configurations, code, or documentation via secure email or file transfer.
  • API credentials, onboarding materials, and technical documentation shared digitally.
  • Remote consulting, training sessions, or onboarding delivered via video conferencing platforms.

1.2 Delivery Timelines

Delivery timelines vary by service type:

  • SaaS Platform Access: Immediate upon successful payment confirmation and account activation.
  • Custom AI Agent Development: Typically delivered within 8–10 weeks from project kick-off, as specified in your service agreement or statement of work.
  • Consulting & Onboarding Sessions: Scheduled mutually within 3–5 business days of purchase confirmation.
  • API Access & Documentation: Provided within 1–2 business days of account activation.

1.3 Delivery Confirmation

Upon completion of delivery, you will receive an email confirmation at your registered email address. For custom projects, delivery is deemed complete upon written sign-off by the client or expiration of a 5-business-day review period without objections.

1.4 Delays

Braivex will make reasonable efforts to meet the agreed delivery timelines. Delays may occur due to scope changes requested by the client, dependency on client-provided information, or circumstances beyond our control. In the event of anticipated delays, we will notify you promptly and provide a revised timeline.

1.5 Geographic Availability

Braivex's digital services are available to clients worldwide. While we are based in Rajasthan, India, our platform and services can be accessed and deployed globally. All services are delivered in English unless otherwise agreed in writing.